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What are your coworkers saying? - Tips to improve workplace communication http://t.co/ILz4gPX6 http://t.co/jQRccxT1

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It's graduation season! Here's what to look for when hiring recent college graduates http://t.co/dHhbAfpw #youngproducerstudy

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Harvard Professor shares great advice: How to Be Successful - http://t.co/wCXAEo21 #mustread

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How to manage "problematic" personalities! http://t.co/L2b7woLJ #management

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Best Practices to Improve Workplace Productivity & Performance, register for a free webinar TODAY! Hurry limited seats! http://t.co/W0buy2ff

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Bosses need feedback too! Here's how to get it http://t.co/KDCD2e81 #management

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@12Most Exalting Phrases Leaders Share with their Teams http://t.co/jrbg1QcL #leadership

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What does employee turnover REALLY cost? Find out how much it's costing you and your organization http://t.co/O57VB7TH

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#Management Tip: Turn Adversaries into Allies http://t.co/05cSxElF via @HarvardBiz

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Want to become the best in business? - Attend the FREE webinar: Best Practices for Improving Workplace Productivity http://t.co/l2ecH5jC

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Americans' Optimism About Their Financial Future Recovers - Recent research from @gallupnews http://t.co/uefk0NR1

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How to be the BEST and outshine your competitors http://t.co/8OWWkZh8 #businesssuccess

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Register today for a free webinar on how to improve workplace productivity - hosted by our very own John Bradford http://t.co/n1YkBWqx

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Want to hire the best? 2 Reasons Why Interviews Aren't Enough http://t.co/qRH1ZbA9

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This INSANE Graphic Shows How Ludicrously Complicated Social Media Marketing Is Now http://t.co/VXIdMODO via @BI_Advertising

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Excited for this WEBINAR: Best Practices for Improving Workplace Productivity & Performance -Yahoo! News http://t.co/4OAyDj2z via @YahooNews

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How to be happy! (in Life and at Work) http://t.co/Rs2PNlBh

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Leadership & Management - Weekly Recap | May 17, 2012 http://t.co/l1uvpAxa

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Don't Miss This Great Opportunity! - Complimentary Webinar "Best Practices for Improving Workplace Productivity" http://t.co/pe4Ipcay

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5 Common Causes of Employee Turnover - Catch the warning signs! http://t.co/9aOP6z5w

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32 percent of 60-something workers said they don't want to retire - @usnews http://t.co/NApWBcz7

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Want to become the best in business? - Attend the FREE webinar: Best Practices for Improving Workplace Productivity http://t.co/vYP58Exp

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Enemies of Successful Hiring - Do you have any more to add? http://t.co/fOcp25qS

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Profile Advantage Newsletter May 2012 http://t.co/hhPkJUtT

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Mind Your Manners, Particularly in Business http://t.co/5p7qdSvt

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Mind Your Manners, Particularly in Business

Most of what we have learned about manners, both good and bad, has come from our family and friends and most of us have a pretty good grasp on what is considered to be good manners in a social environment. However, where do you stand on business manners? Do you know the accepted protocol during a business meeting? How about the correct way to introduce a client or an executive? Etiquette can sometimes be tricky depending on the situation, but the basics of professional manners are quite...
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Keep the Peace: How to Manage Problematic Personalities

According to Merriam-Webster, personality is a person’s set of distinctive traits and characteristics. Note that the definition does not say ‘good’ traits and ‘favorable’ characteristics. Although there are many people with extremely pleasant personalities, there are just as many people with ‘nails on a chalkboard’ type personalities that send shivers up your spine and make you want to scream. Whether it is constant complaining, inappropriate jokes,...
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Six Enemies of Successful Hiring

Hiring new employees is one of the biggest investments a business can make, so managers need to make sure they hire employees who will be the most successful in a particular position. A popular article from Forbes presents “The Six Enemies of Greatness (and Happiness).” These six obstacles are also enemies of successful hiring, which lead to common hiring mistakes. Don’t let these factors get in the way of finding the best-fit employee for your organization!  1....
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Would You Hire Someone With a Criminal Record?

April 25th 2012 saw a shocking announcement that will affect the careers of millions of workers. The Equal Employment Opportunity Commission (EEOC) issued a new Enforcement Guidance on criminal background checks. Despite heavy concerns from the Chamber of Commerce and background check industry professionals, the new guidance was passed in a 4-1 vote by Commissioners. The Guidance states: “Under Title VII of our civil rights laws, employers may not deny employment based on a conviction...
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Workplace Competition: Is Your Office Like The Hunger Games?

The cinema hype has died down, but The Hunger Games isn’t going anywhere. The best-selling novel and recent box-office hit is still capturing readers and viewers across the nation. If you’ve missed out, the story is about a futuristic society where twelve kids, from ages 12-18, are submitted into a televised, life or death competition. Contestants are in a constant war between themselves to see who ends up as the champion. The excitement, fear and mystery keep readers and viewers on...
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Reaching Best-in-Class Status With Profiles International

We have all been told at some point in our life that it is important to make a good first impression. That rule of thumb not only applies to individuals, it also applies to organizations. It is crucial that organizations know how new employees view them from the beginning. Poor planning and sub-par onboarding not only negatively impact productivity, they can shatter an organization’s recruitment and retention efforts; ultimately affecting overall success. To avoid this downward spiral,...
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Expert Tips for Charting Your iPads for Sales Strategy

Guest Post By Ashley Furness, Blogger and Market Analyst for softwareadvice.com/crm. According to recent reports, 78 percent of employers will invest in tablets by the close of next year, 83 percent of which will choose the iPad. Oddly, most haven't created a corresponding implementation strategy. With Mercedes Benz, General Mills and other big-name companies deploying the device, it's easy to imagine the iPad as some sort of silver bullet for sales. But as Boston Scientific CIO Rich Adduci...
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Don’t Underestimate the Power of an Intern

Summer is almost here, which means students are out of school and many are in search for internships. Back in the day, interns used to be perceived as the guys who went on coffee runs, made photocopies and ran the fax machine. Well, times have changed! Internship programs have become valuable resources for top businesses across the nation. Interns may be young and work by the hour, but that is no reason to underestimate the skills and contributions they can bring to your organization....
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Why You Need to Align Sales and Leadership in Your Organization

Eliminate the guesswork of where your focus should be in developing and training your sales team to the top. Wouldn’t it be great if you could easily transform your ‘average’ performers into a top quality sales force? How do you identify a clear focus for the training and development of your sales team? If you would like the answers to the above questions, then you cannot afford to miss the upcoming webinar titled, Aligning Sales and Leadership for Success in Your...
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Windows to the Soul- The Power of Great Eye Contact

"The eyes are the windows to the soul” – Ancient Proverb Eye contact is a critical tool in creating a charismatic impression when you speak – either one-to-one or one-to-many. When charismatic speakers present every person in the room feels that their comments are directed at them personally.  When they speak they hold our attention. Eye contact plays a large part in creating this impact. Why using your eyes is so critical Failing to make eye contact with others sends...
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The Windows to the Soul- The Power of Great Eye Contact

"The eyes are the windows to the soul” – Ancient Proverb Eye contact is a critical tool in creating a charismatic impression when you speak – either one-to-one or one-to-many. When charismatic speakers present every person in the room feels that their comments are directed at them personally.  When they speak they hold our attention. Eye contact plays a large part in creating this impact. Why using your eyes is so critical Failing to make eye contact with others sends...
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Develop Your Diamonds in the Rough: Managing Difficult Employees

Dealing with difficult employees has been an issue that managers have faced for years. There are always employees who are lazy, poor performing, with bad attitudes and at times just downright rude. The majority of the time, they are not like this for no reason. They are clearly unhappy in their job. Often, managers think that the best and easiest solution to the problem is to simply let the employee go. This may help in the short-term, but can be financially painful for an...
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Keep Your Superheroes: 6 Steps to Reduce Employee Turnover

Do you know what is important to your prospective and current employees? Do you work hard to meet those needs? If you answered yes to both questions, then you probably have a low employee turnover rate. However, this is not the case for all employers and many companies struggle with the issue of employee turnover. As we mentioned in It’s Not Me, It’s You: 5 Frequent Causes of Employee Turnover, the average employee tenure at a company is approximately 4 years.  This is barely...
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5 Lessons in Customer Service Etiquette

We live in a fast world. Fast food, fast cars, fast computers and fast business. Convenience and mobility are power factors in sales and customer service etiquette. According to the Bureau of Labor and Statistics, there are over 2 million customer service reps employed, and we interact with them every day. The latest issue of the Baylor Business Review is themed around customer service in the digital age. The magazine’s cover story discusses the changing face of customer service and the...
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Dare to Be Different! 6 Tips for Winning in Business

“In order to be irreplaceable, one must always be different” – Coco Chanel Do your prospective customers know clearly why they should buy from you rather than from your competitors?  If they can’t see any difference between you and your main competitors, then the only advantage you have is price. Selling on a price basis is selling to your competitors strengths which can end in disaster! In business, you should never try to compete in your market based on price...
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All Aboard! 5 Factors of a Successful Onboarding Process

Do you remember your first day of school? That moment standing at the bus stop, lunch box in hand, waving your mother good-bye, and your heart beating faster than ever. Well starting at a new job feels the same way. We’ve all been there – dressed in your finest business attire with butterflies in your stomach as you enter through the doors of a brand new job. But did you know it’s estimated that 45% of new-hires fail within 18 months? That’s why investing in a welcoming...
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6 Conflict Management Skills from Coach Wooden

A popular doodle illustrating “What People Think Success Looks Like Vs. What It Really Looks Like” has created a buzz online. In the image, ideal success is portrayed as a straight 45 degree arrow, constantly and steadily increasing. The image of what success really looks like is still an arrow moving up, but it resembles a bird’s nest with twists, turns and knots along the way. This twitter-popular image is simple, yet so true. The road to success is certainly not a straight...
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Profiles International Clients Deepen Expertise in the Use of Modern Employee Assessments

Certification training for using assessments is a key component of working with Profiles International solutions. This week, Profiles International headquarters hosted a two-day training workshop for clients from all around the US. At these sessions, clients received in-depth training that outlines all elements of the science behind assessments. Attendees learned how to use the products for maximum impact in their own organizations for activities such as benchmarking their employees. In...
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Five Reasons For Failure

Guest Post by Marvin LeBlanc I have not failed. I have just found one of 10,000 ways that won't work. - Thomas Edison Failure is a fact of life. However, one bitter truth is that failure is often self imposed and invited. Don't believe me? Read along to find out what distinguishes achievers from those who never end up fulfilling their dreams and believe that they justly deserve the moniker 'failure'. You want to be successful, but at the same time, you feel that the menacing ghosts of...
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Talent Management Today - Why Settle for Good When You Can be Great

Talent Management is a key part of a business. Every now and then it is important for a company to review their employees, considering their levels of effectiveness and efficiency. Sure, there are plenty of employees who are GOOD at what they do, but wouldn’t it be better for the company to hire someone who is TERRIFIC at their job? The concept of “playing ball” is similar to the mentality managers have in the workforce. When playing for a sports team, if an athlete...
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What it Takes to Achieve Excellence in Customer Service

My dad has been a salesman for more than 20 years. Recently, the company where he works was bought out by another company and there was some concern as to how the customers would respond to the change. During a discussion with a long-time customer, he told my dad, “I don’t do business with companies, I do business with people.” This customer wasn’t worried about the changes because he had been doing business with my dad for years and...
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The Heart of McDonald’s Success: Exceptional Customer Service

McDonald’s released their quarterly financial results and to say the least, it looks like the fast food giant is doing great. The company generated $6.54 billion and global comparable sales increased 7.3 percent.   An article from Forbes discusses McDonald’s winning strategy at home and abroad, highlighting the chain’s rock star franchise model, quality customer service and how the company has succeeded throughout the years of economic downturn and chaos. The big yellow...
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4 Tips for Transitioning Into a New Job

You applied, you interviewed, and you got the job; however, after celebrating, the panic attack hits. Starting a new job can be extremely exciting and stressful all at the same time. What will you wear the first day? Will you fit in with the other employees? Who do you ask when you have questions?  Answers to some of these questions will take patience and time, but there are a few things that you can do to make transitioning into your new position a little less stressful. Be...
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No Leader is Without Weakness

Guest Post by Marvin LeBlanc Being a leader is a formidable yet inspiring task. In any setting, the leader is a representation of the morality of their group, and those who follow them, do so with trust and willingness. A good leader knows this all too well, and this is often why a large ego has too strong a place in a leadership position. One of the most important attributes of a leader is their ability to be humble. Don't let the ego run wild and remain humbled by those who support you- and...
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It's Not Me, It's You: 5 Frequent Causes of Employee Turnover

The days of marriage lasting forever and the days of an employee working at one company forever are long gone. Based on recent statistics, the average marriage only lasts 8 years, and let’s face it; it is uncommon for an employee to remain at one company for more than 5 years. According to the Bureau of Labor Statistics, the average employee tenure in 2010 was 4.4 years. Although companies cannot prevent employee turnover, they can take steps to reduce their turnover rate and...
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Facebook in the News: 3 Tips for Successful Mergers and Acquisitions

It seems that Facebook can’t go a week without making headline news. The social media mogul has now bought Instagram for $1 billion. Mark Zuckerberg posted on his Facebook feed, “I'm excited to share the news that we've agreed to acquire Instagram and that their talented team will be joining Facebook.” For those of you who don’t know, Instagram is a popular mobile application for sharing photos. Users can edit and stylize their pictures, then share them on...
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Talent Management in Healthcare: Taking a New Look

We are pleased to announce that Profiles International is sponsoring Talent Management in Healthcare: Taking a New Look. This is complimentary webinar presented by Kim Lamoureux, Senior Director Research Practices and Principal Analyst Talent Acquisition of Bersin & Associates, and Michael Guglielmo, VP Talent Acquisition & Development of Genesis Healthcare. Lamoureux will discuss modern developments across a number of talent management programs, including talent acquisition,...
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13 Lists to Improve Your Business Today!

It is not a secret that many people are superstitious when it comes to the number 13, often called “unlucky thirteen.” Today, Friday the 13th is such a dreaded day for some that they will actually call in sick to work rather than take a chance on bad luck.  The fear of this day even has its own name; Paraskevidekatriaphobia, (quite the mouthful!) According to the Stress Management Center and Phobia Institute in Asheville, North Carolina, an estimated 17 to 21 million...
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Take a Bite Out of Apple's Guide to Hiring Great Sales Employees

Whether you’re a small retailer or the world’s largest technology company, you need the best-fit sales employees to succeed. Recruiting and selecting effective sales reps is critical for any sales organization! Take Apple Inc. for example, when you go into Apple stores across the country, you'll find exceptional customer service. An article from Forbes discusses how the tech company successfully hires their retail employees and what specific qualities they look for. The article...
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3 Tips for Recruiting and Hiring Recent College Graduates

It’s that special time of year when a new batch of college graduates are getting ready to enter the workforce. As college seniors scramble to finish final papers, pass exams, perfect their resumes and enjoy what little time they have left on campus, they’re all on a mission to find the job of their dreams. According to the U.S. Bureau of Labor Statistics, the unemployment rate among college graduates has been steadily decreasing; in February 2011, individuals with college degrees...
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Innovation by 3M

Guest Post by John Baker www.theaskingformula.com I was at 3M's Innovation Lab in St. Paul last year. There should be a sign out front of the building that says. "Forget ye all you've even known about innovation - enter and have your world rocked." I have worked with and worked for companies that claim they want to be innovative. 3M embraces innovation like Napa Valley embraces grapevines. You enter the Innovation Lab to recorded music and a welcoming introduction. Del greets you at the...
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